Refund & Returns

At Green Amour, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, our refund and return policy makes it easy to resolve any issues.

1. Eligibility for Returns

• Products must be returned within 14 days of delivery.
• Items must be in their original packaging and unused condition.
• Olive oils, soaps, and other consumables must be unopened to qualify for a full refund.

2. How to Initiate a Return

• Contact our Customer Service team at info@greeenamour-usa.com with your order number and reason for return.
• We will provide a return authorization and instructions for shipping the product back to us.

3. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.

4. Exchanges

• If you wish to exchange an item, please contact us, and we will guide you through the process.
• Exchanges are subject to product availability.

5. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us immediately with a photo of the item.
• We will provide a replacement or full refund at no additional cost.

6. Shipping Costs

• Shipping costs for returns are generally the responsibility of the customer, except in cases of defective or incorrect items.